Nuura Pty Ltd (“Nuura,” “we,” “our,” or “us”) respects the privacy of individuals who use our mobile application, website, and any other related services (collectively, the “Services”). This Privacy Policy explains how information is collected, used, and disclosed when people use the Services in connection with self-hypnosis exercises. By accessing or using the Services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy, and your use of the Services is also governed by our Terms and Conditions.
We may collect different types of information about you and the devices you use from various sources, as outlined below. If you choose not to provide information when requested and that information is necessary for us to deliver the Services or required by law, some or all features of the Services may not be available to you.
When you create an account, you will be asked to provide your first name, email address, and a password. You will then be asked a few additional questions about yourself so that we can better understand your needs and tailor the Services accordingly.
If you get in touch with us directly, we may receive additional information about you. For instance, when you contact our Customer Support Team, we may collect your first and last name, email address, phone number, the content of your messages, any attachments you send, and any other information you decide to share. When we send you email communications, we may track engagement (such as whether you open an email) to help us improve our customer experience and the Services.
If you apply for a role with Nuura, you may submit your contact information and resume through our online channels. We will collect the information you choose to provide in your application materials, such as your education history and work experience, and if you apply using LinkedIn, we will receive the information you make available through your LinkedIn profile.
When you participate in guided hypnosis exercises via the Services, we may ask you to answer questions so we can provide a more personalized experience. For example, you may be asked to rate your pain level on a numerical scale from one to ten. You may provide these responses either using your voice (if microphone access is enabled on your device) or by entering them in text form.
When you use the Services, we may infer your general location, for example from your internet protocol (IP) address.
We receive information about the device and software you use to access the Services, which may include your IP address, browser type, operating system version, mobile carrier and device manufacturer, installed applications related to the Services, device identifiers, and push notification tokens.
To understand and improve how people use the Services, we automatically collect information about your interactions with the Services, such as the pages or content you view, the searches you conduct, and the dates and times of your visits.
We use cookies, pixel tags, and similar technologies to collect information about your use of the Services and, in some cases, about your online activities over time. Cookies are small text files that contain a string of characters and are stored on your device; we may use both session cookies, which are deleted when you close your browser, and persistent cookies, which remain after you close your browser and may be used on subsequent visits. You can adjust your cookie settings through your browser’s help or settings menus, but disabling or deleting cookies may affect the functionality of some features of the Services.
We use the information we collect for the following purposes:
We do not share or disclose information about you except as described in this Privacy Policy or as communicated to you at the time of collection. Vendors and Service Providers
We may share information with third-party vendors and service providers that support the operation and delivery of the Services, such as hosting, customer support, analytics, and other operational services.
We do not rent, sell, or otherwise share your information with unaffiliated third parties for their own direct marketing purposes unless you have given us permission to do so.
We use third-party analytics tools, such as Google Analytics, to help us understand how users engage with the Services and to improve them. These providers may also collect information about your use of other websites, applications, and online services. You can learn more about how Google uses data from partner sites and how to manage certain choices by visiting https://www.google.com/policies/privacy/partners/.
We may access, retain, and disclose your information if we believe it is necessary or appropriate to: (a) comply with applicable laws, regulations, legal processes, or lawful governmental requests; (b) respond to your requests or protect your legal rights; or (c) protect the rights, property, or safety of you, Nuura, or others. This may include disclosures related to content you submit through the Services that is unlawful, objectionable, or in violation of our terms.
If Nuura is involved in a corporate transaction such as a merger, acquisition, financing, reorganization, sale of assets, or insolvency event, your information may be shared with or transferred to advisors, service providers, and other third parties as part of the evaluation or completion of the transaction. Any use of your information following such an event will continue to be governed by the Privacy Policy in effect at the time the information was originally collected, unless you are notified otherwise and provided with any required choices.
We may also share your information with third parties when you direct or authorize us to do so.
You may opt out of receiving promotional email communications from us by using the unsubscribe link included in those emails. Even if you opt out of promotional messages, we may continue to send you non-promotional communications related to your account or the Services, such as administrative or transactional messages.
Because there is currently no widely accepted standard for how to interpret or respond to browser-based “Do Not Track” signals, the Services do not respond to such signals. If you choose not to provide certain information that we request, some parts of the Services may not function properly.
The Services may include links to third-party websites, products, or services that are not owned or operated by Nuura. This Privacy Policy does not apply to those third-party services, and Nuura is not responsible for their privacy or security practices. You are encouraged to review the privacy policies of any third-party sites or services before providing them with your information.
We use reasonable physical, technical, and administrative safeguards designed to protect the information we maintain from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot promise absolute security for your information.
The Services are not intended for children under 13 years of age, and we do not knowingly collect, maintain, or use personal information from children under 13. If you become aware that a child has provided personal information to us in violation of this Privacy Policy, please contact us at support@nuura.app so that we can take appropriate steps.
The Services are hosted in the European Union and are intended for users located in the EU, United Kingdom, United States, Canada, Australia, and New Zealand. If you access the Services from a region with data protection laws that differ from those in the EU, you understand that your personal information will be transferred to, stored, and processed in the EU, where it may be subject to different legal protections than in your home jurisdiction.
If you wish to update or modify your account information, or if you have any questions or concerns about this Privacy Policy or privacy on the Services, you can contact us at support@nuura.app.
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page and will become effective when it is posted; if we make material changes to how we use or share personal information collected through the Services, we will provide additional notice, such as through the Services, by email, or via another communication method.
Nuura is the entity responsible for the processing of your information in connection with the Services. If you have any questions, comments, or concerns about how your information is processed, please contact us at support@nuura.app.